Comments on: Understanding user behaviour on forms a.k.a. form abandonment

By: Phil Hegedusich

Phil Hegedusich — Fri, 30 Sep 2011 18:28:58 +0000

Hi Tim,

We’re struggling with the form analysis plug-in also. We attempted to implement it on a third-party site. The site is based on the old Fusebox methodology, and they use images instead of submit buttons. It’s been a non-starter so far. My Adobe implement consultant is ready to throw in the towel. He can validate it on his test site, but it just doesn’t work “out there”.

In addition to Barry’s observation, I’d like to point out that the Form Analysis plug-in white paper is no longer in the Knowledge Base.

By: Tim Elleston

Tim Elleston — Sun, 07 Aug 2011 15:27:24 +0000

Hi Barry – apologies for the delay in responding…I’ve been on vacation for a little while.
Yes, there are a number of different ways that you can further optimize your forms. The form analysis plugin can also take a number of other variables, beyond the way that I’ve described here. You can also use different success events for different things. The best thing to do is have a chat with your account manager or engineering services and describe to them what you’re looking to achieve. They’ll be able to either customise the plugin to your needs or recommend alternative methods through success events to get further visibility. It kind of depends on how complicated your forms are…are they multi-page forms on different physical URLs, or are they ajax based, do they reload to themselves, do you have error checking etc. Each one has a slightly different implementation route based on what you’re looking to understand.

By: barry mann

barry mann — Thu, 28 Jul 2011 15:28:44 +0000

I am puzzled, because in the Omniture knowledge base it says:

Adobe offers a number of options for measuring form usage. In the past, many SiteCatalyst users implemented the “FormAnalysis” JavaScript plug-in; while this plug-in is still available from Adobe Consulting Services, there are a number of additional methods that, in many instances, have been shown to be significantly more effective for managing and optimizing forms on your web site.

By: Adam Greco

Adam Greco — Wed, 05 Jan 2011 23:54:47 +0000

Great post! It is nice to have a “brother in arms” when it comes to forms! Thanks for the link as well…

Adam G