“I can’t find anything!”

This is the most common response we came across during the scoping and implementation of Search and Promote as the new internal search for Murdoch University.

Hardly surprising, given the issues with internal search that I covered in my previous post, but amazingly consistent!

In fact, one of the great truths we found during this project is that people truly don’t care where content is located, or whether it’s authenticated and/or accessible – they just wanted to type something in the search box, immediately find what they’re looking for, then carry on with their work.

We’ve now completed the implementation across our internal sites, and it’s working really well – so well that we’re now 2-3 weeks away from covering our external sites.

Ok, it’s been way too long since I posted an update, and loads has happened since November. I’ve been to the Omniture Summit in the US, I’ve presented again at the Education Marketing Conference in Sydney and I presented twice at the Omniture Client Briefings in Sydney and Melbourne. That was all in March.

A couple of conversations at the (incredible) Omniture summit sparked an interest and I thought I’d share with you how we implemented. Long pages. Well, pages that go beyond the fold.

Do you know if your users are scrolling down to read the content? Did you know you can get this insight?

Just presented on how to get value from your analytics platform to around 150 people at the Marketing Higher Education Symposium 2009, at the Sydney Convention Center.

Slides are available on my blog.

I’ve heard a number of times from potential Omniture customers (I’ve been asked to provide multiple Omniture references), that they’ve heard it’s not easy to set up or maintain. Well, that’s a myth. Omniture is in fact relatively easy to get set up and relatively easy to maintain.