Comments on: Measuring customer dissatisfaction

By: Doug Winn

Doug Winn — Tue, 11 Oct 2011 22:30:34 +0000

I subsequently received the goods and they were new and quite satisfactory. It took a further phone call and some heated argument before I received satisfaction. Learned my lesson and will stick will big name companies in future.

By: Tim Elleston

Tim Elleston — Sun, 18 Sep 2011 14:05:46 +0000

Good for you. I actually ended up taking mine into an ASUS repair center and they confirmed that it was a refirb, and that the serial number had been removed. They had to get the serial off the motherboard eventually. Thankfully, they repaired it under warranty. If you do contact the Vic Police, send them my contact info to…be more than happy to provide information that would assist them in their enquiries.

By: Doug Winn

Doug Winn — Sun, 11 Sep 2011 01:46:53 +0000

I’ve just had a similar experience and won’t stuff around with these crooks. I’ve told them by email that I’ll be contacting the Victorian Police Fraud Squad if my goods don’t arrive new and genuine within 3 days.

By: phlu

phlu — Fri, 17 Jun 2011 11:13:20 +0000

I went with the bank to get a full refund.

Beyond me how they can still operate.

By: Tim Elleston

Tim Elleston — Sun, 01 May 2011 11:41:28 +0000

I sympathize with you. I figured I’d run into the same problems, which is why I never bothered…decided to take this course of action instead.

I hope you manage to get it resolved soon.

The other thing you can do is go through your bank for a full refund, providing you booked it on a credit card. They’ll take 6-8 weeks to process it, but you’ll get your money back.

By: anon

anon — Thu, 28 Apr 2011 12:38:56 +0000

I purchased from them. they sent me a refurb. I sent it back. they sent the same one back again. i am still waiting for my refund – it has now been 5 months since i started having issues with them. I wonder if i will ever see my money.

By: acjcopini

acjcopini — Tue, 29 Mar 2011 11:40:41 +0000

Had a same sort of expierience, received part of the goods. The whole payment was taken out. No answer on phone ore emails. Been to their office. There is just a girl. You never get to ses them. Spent four days there for nothing.
I cannot understand that they are still selling goods.